School of Choice-The Power of a Positive Service Attitude in Your School District

 Like all journeys of life, it starts from within. It begins with an attitude of realistic optimism. This means not dwelling on the past, but, looking ahead to the future and focusing on positive action in the present moment, that individually be taken by every member of your team. We refer to this as a Positive Service Attitude (PSA).

What is a good definition of a PSA? In the consulting and training programs we conduct, this is the first question we ask when we cover this topic. The answers we have received include:
“Looking for the best in every situation.”
“Having a ‘Can Do’ Attitude”
“Being a problem solver.”
“Looking at what could be, not what can’t be.”

Whichever way you slice it a PSA is going to position your school district to take advantage of the opportunities that come with change and transition. While everyone else is focusing on what they are losing, smart leaders help their team to focus on which opportunities are becoming available.

There are several benefits to having you and your team possess a PSA. Here are just a few.
    It is a more pleasant place to work.
    Students and parents like to be around people who have a “Can Do” attitude.
    Things get done more smoothly and effortlessly.
    Students and parents are attracted to and want to be part of this kind of school environment.

Between the optimist and pessimist
the difference is quite droll.
The optimist, the do nut she sees,
the pessimist, only the hole.

                 - unknown

Pessimists seem to enjoy it when things go wrong. They seem to have a rain cloud that follows them around. They seem to find glee in problems that overwhelm other people. As far as they are concerned, they are happily discontented with being negative about life.

On the other hand, the realistic optimist, despite what seems negative, looks for what is positive and then persistently takes action to get the kind of results that benefit all involved.

When one stops to think about what it takes to get and maintain a PSA, it is like using the analogy of an old fashioned balance beam scale to weigh beans. The more beans you place on one side the more it will tip it in that direction. So it is with a PSA. The more positives you put into your mind, the more it will cause your mental balance beam scale will tip in the direction of being positive. If you put more negatives into your mind, it will tip your mental scale in the direction of being negative.


Tom Borg Consulting, LLC works with public schools to help them increase student retention and minimize student attrition. They do this through their consulting and training programs that  create better internal and external communication and a  more dynamic service culture. For more information on our services please contact our office at 734-404-5909 or visit our website at www.TomBorgConsulting.com
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